FAQ
Frequently asked questions
Do you ship internationally?
Yes we do! We are located in Ontario, Canada and we ship within Canada and the United states. We currently do not ship overseas.
Are your prices in Canadian dollars?
Yes, our prices are in Canadian dollars.
Do you charge shipping?
We do not charge shipping. Shipping is free when you order online.
How long will it take me to receive my jewelry?
If the items ordered are available, they will ship in 1-2 business days. If the items ordered are not available they will be custom made and will take 3-4 weeks do be prepared for shipment.
What metals are used?
Products are plated with gold, silver, rhodium and palladium. The base metal is copper. The gold plated layer is 24K gold and the silver layer is 1000 degree micron silver. All frindings are silver and rhodium plated. Helios and Selene products are nickel free.
What is your return /exchange policy?
We offer a 14 day return or exchange policy. Product must be in original packaging and condition.
What is the proper care and use for Helios and Selene Jewelry?
Product should be kept absolutely dry. Exposure to chemical products, poluted air and chemical perfumes should be avoided. Do not use polishing pastes on the jewelry as the finish can become matte.